FAQ - Free Book Pulling & Delivery

Who gets this service?
All members receive free book pullings. Free courier delivery only applies to orders delivered within the borders of the Free Delivery Area Map.

What if I am outside the Free Delivery Area Map borders?
You can pickup the books at our front desk; we can request a special courier; or we can send them via FedEX, UPS or USPS. You will need to give us your account number for FedEx. Special courier, UPS and USPS postal charges will be invoiced.

What are the weight requirements to qualify for free delivery?
Orders weighing 9 lbs or less.

How many books will I get delivered for free?
It depends on the weight of the book. To get an idea of the size of the book, view the catalog record for the page count.

What if my order weighs more than 9 lbs?
You will be invoiced for the full cost of delivery. Orders over 9 lbs cannot be split in order to receive the delivery free.

Will I be contacted if I am going to be billed for delivery?
Yes, someone will let you know that there will be a charge before your order is sent.

What are the boundary areas for the free courier delivery?
View the Free Delivery Area Map.

How long does a free courier delivery take?
The courier is contacted once the material is ready for pickup. Average turnaround time is 2 hours.

What If I need the item as a rush?
If you need a rush delivery, we can request a special courier. You will be invoiced for the full cost of delivery.

What happens if I am not at the delivery location when my order arrives?
The courier will not leave items if there is no one to sign for them. The courier will re-attempt delivery and you will be invoiced for the full cost of the service.

What if I want to pick up my books?
The book pulling is free. We will leave the books at the front desk for pick up.

What will I be charged if I want my books sent via FedEx, UPS or USPS?
You will need to give us your account number for FedEx. UPS and USPS postal charges will be invoiced.

Do I have to pay for books to be couriered back to Jenkins?
Yes. We will send the courier to pick up the books, but you will be invoiced for the full cost of the service.

When is this service available?
This service is available Monday - Friday. Please check our closing dates.